Edward K. Hemphill Email me for Personal Information E-Mail: Edward Hemphill

• My experience has backgrounds including LAN and WAN environments, desktop support, Network(NOC)/Server analyst, server administrator and Security Operations (SOC) based in many OS platforms and vendors. Management tools, process documentation and Service Level Reporting are my responsibilities along with large migrations of IT environments. Detailed project plans, flow charts, power point presentation development and delivery, SOW,  systems architecture analysis, MPR reporting, establishing SLA’s and KPI’s, Capex processes and procedures are some of the areas in which I am well experienced.
  

• End User
  Computing Sr. Manager (EUC)
  
  Domestic Site Lead
  – Desk Side Support (DSS):  Exec Desk Side Support (EDSS): STC (Site Technology Coordinator)HCL,  United States of
  America,

Dallas,
Tx.
Aug 2011 to PresentResponsibilities include:  –
Managing Teams that supports 147 sites in Texas for DSS, EDSS and STC environment
including over 12000 desktops, laptops and various mobile devices. Trend
Analysis on incidents and service request.

• ITO Midrange Operations Implementations & Transformations Analyst
  ACS, A Xerox Company,  United States of
  America,

 

Dallas,
Tx.
November 2009 to July 2011Responsibilities include: Facilitate and or assist in day to day activities with transition projects for new business or current client’s transitions and implementations. Includes remote and or on site assistance pertaining to activities within project plans.
MPR reporting for ECC. Maintaining/developing ECC intranet sites for each ECC team.

• Systems Development Specialist
  Affiliated Computer Services (ACS),
  United States of America,  

 

Dallas,
TX.   September 2005 to November 2009Responsibilities include: Equipment or software design, engineering and/or development for Enterprise Command Center Monitoring Teams. Engineering evaluation and/or test of materials (H/W and/or S/W components, products and systems).  Preparation of detailed specifications from which programs will be written, or equipment fabricated or installed. Application of configuration management procedures for changes to the operating system files and software.  Performance of associated process studies, research investigations and requirements analyses of all aspects of communications and telecommunications system, etc., by applying statistical/analytical and modeling or engineering techniques, procedures and criteria in specialized areas. Participation in the development and preparation of documentation for, but not limited to, procedural, program and user documentation. Designs, develops, installs, implements, fine tunes, documents and/or maintains databases, database dictionaries; monitors standards and procedures and integrates systems through database design and administration. Works with users to ensure successful system implementation; may assist in user training. Occasionally, may provide guidance and assists in training of less experienced staff. May research or write portions of technical proposals.  Maintains state-of-the-art knowledge and compiles information into recommendations and analyses. Responsible for maintaining/developing ECC intranet sites for each ECC team.

• Escalation Supervisor ACS
  Affiliated Computer Services (ACS),
  United States of America,  

 

Dallas,
TX.   May 2003 to September 2005Responsibilities included Previous Job Position plus:  Managing an operational team to perform network/server monitoring duties. Develop monitoring solutions. Quick resolution of problems introduced by monitoring or helpdesk. Promoted to Systems Development Specialist September 2005.

• Network/Server Analyst IV ACS
  Affiliated Computer Services (ACS),
  United States of America,  

 

Dallas,
TX.   November 2000 to May 2003

Responsibilities included: The overall design and structure of a computer systems, including the hardware and the software to monitor Network devices including Routers, switches, Firewalls and Servers. Writing Technical Documentation including Procedures to perform Job duties, Inventory, Network Diagrams. Development of intranet web environment for ECC. Other responsibilities included monitor network traffic for security analysis. Used Cisco Netranger, Snort, Acid, Barnyard for SOC infrastructure. Proactively research security vulnerabilities and virus information to notify and protect end users. Promoted to Escalation Supervisor May 2003.

• Lead Computer Operator Transcom
  Transcom General Agency,
  United States of America,  

Dallas,
TX.   November 1997 to November 2000Responsibilities included: Managing a group of 6 operational team members to perform mainframe operations and Desktop and Network Support.

• Computer Operator Transcom
  Transcom General Agency,
  United States of America,  

 

Dallas,
TX.   April 1997 to November 1997Responsibilities included: Mainframe operations, console, Vtam, CICS, help desk, Desktop Support for PC and Dummy Terminals, telecommunications, supporting network needs, problem determination, problem solving and quick response to network downtime. Managing a team of console/network operators.

• Web Developer  –  Web Page development – html, perl, php, mysql. Linux and Wintel platforms. IIS, Apache
  

• University of
  Texas at

El Paso, August 1992

• Community College –El Paso

  , August 1994

• ACS Lean Six Sigma QMS Trained, October 2005
• ACS BS15000 Internal Auditor Trained,  July 2005
• ACS Netcool Trained,  July 2004

 

• ACS Best Award – October, 2003
  Employee of the Month

References upon request